Mobile Phone Unlock Instructions

Makes that require unlock codes to be manually entered into the devices:

Samsung, Sony, LG, Motorola, Blackberry, Nokia, Huawei, HTC

Once you have received your unlock code simply insert a non supported sim card and enter the unlock code we have provided you with to complete the unlock.

 

Samsung devices if the following message is displayed:

SIM Network PIN is Blocked. Enter SIM Network PUK 

Please kindly enter the MCK code provided first. This will then remove the hardlock status due to too many incorrect codes previously being entered.

The device will then display the following:

Sim Network Unlock PIN

Please then kindly enter the NCK code provided. Once entered your device will then be unlocked to any network.

Please note if the code is NOT accepted as per the service description we recommend that you check the counter if applicable. Unforutnately we will be unable to provide any refunds for hardlocked handsets. How to check if my device is hardlocked?

 

Makes that require the unlock process to be finalised via a wifi connection:

Apple, Google Pixel

Apple Devices

Once you have received notification that the unlock is complete simply insert a non supported sim card and you will be prompted to connect the device to a wifi connection (assuming one is not currently available) it will then connect to the apple servers to verify that the devices next tether policy has been updated to be unlocked. 

Please note all Apple Devices sold before 2011 will require the device to be connected to iTunes to complete the process. We recommend creating a backup of your device via iTunes and then restoring your device. Please note this will wipe the entire contents of the device so a backup is critical if you wish to retain the data stored on the device.

 

Google Devices

Once you have received notification that the unlock is complete simply insert a non supported sim card and you will be prompted to connect the device to a wifi connection (assuming one is not currently available) it will then connect to the google servers to verify that the devices next tether policy has been updated to be unlocked. 

If this does not complete the process please try this alternate method which will push the unlock policy to the device manually:

If connecting to Wifi DOES NOT complete the process please enter *#*#2432546#*#*

If this does not complete the process please try this third and final alternate method:

  1. BACK UP THE DEVICE
  2. Check for available software updates within the settings menu. (If no updates are available please proceed to step 3.) If an update is available please download and install the update and then go to 3.
  3. Go into settings in the search bar just type reset and select ‘erase all data’ which will then complete a factory restore
  4. In the first reboot you should connect to Wifi in the Android setup. (If you activate the Wifi after the initial setup the unlock will not process)